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Friday, December 30, 2011

Let’s ‘Rock & Gold’

This is one of a series of articles by Mónica Arias of Excellence Consulting, a luxury sales and marketing consulting firm based in Buenos Aires, Argentina. These articles will focus on ways that sales and marketing professional in the jewelry and luxury industries can improve their techniques.

Gold has a story, legacy and beauty of its own that’s managed to survive through the ages and whose mystery is still attracting hot genuine value as the number one preference of investors worldwide.

At the same time our beloved earth has also been gracefully producing beautiful and valuable diamonds and gemstones since ancient times for us to appreciate and admire.

The moment jewelry makers discovered the art of joining the two they set the foundations for a fantastic and alluring business, as if declaring: “Let´s rock and gold,” long before Elvis ever existed.

Why is the combination of gold and stones so appealing?
There is no conclusive answer. Rocks and gold simply look fantastic together. The simplest set of earrings can make all the difference if designed elegantly, respecting a true balance between the metal and the stones.

But this is too simple a statement because we are leaving aside the main elements to this gold and rock success: As in the movement once presided by Elvis, the revolution of Gold & Rock is directly associated with intense color. Magic comes out of brilliant colors in full vibrancy of grades which produce the fascination that comes from choosing a jewel we love.

As an example, let´s take rubies. According to many experts, rubies, which mainly come from Myanmar and Thailand, are considered to be the most powerful gems in the universe, usually associated with astral signs and protection to the living. Its magical influence is associated with life force, passion and love. It’s been said that to own a ruby is to have contentment and peace. And when rubies are set in gold they are considered the symbol of vitality and royalty.

However, what is even more striking and fascinating about rubies is their wide range of color, which varies from slightly vermilion to intense red, with the most desired and valuable being the famous “pigeon´s blood” tone.

It’s amazing to have such a wonderful description of meanings and features to help us make the most appropriate connection with the jewel. So wouldn´t you agree that you could literally add value to your demonstration if your customer showed a certain inclination to one of these features?

Whenever possible, do yourself a favor. Next time you are in front of a client, try to Rock & Gold a bit before making any demonstration. In other words, seriously, make the effort to express your true passion for gemstones and gold.

Ask the customer as many open questions about them as you can (see the “open question parade,” which appears in most of my articles). Then begin working towards influencing what you perceive as their preferences by associating the exact feature of the piece that will make the strongest impact in your customer. Trust me, the rock and gold tactic will help you see through your customer’s real passion about a particular piece and you will celebrate a long-term sales bliss after having investigated further on Rock & Gold and its infinite benefits. I am sure Elvis will give a thumbs up.

Mónica M. Arias
Excellence Consultant: Helping you discover how to reach your next level through excellence.
copyright: Mónica M. Arias